Troubleshooting sign in & link account issues

Sign in issues


There are a number of errors you may get when trying to sign in to FindTime for the first time. These errors can occur both on our website as well as in the FindTime plugin.

You receive a sign in error that you are not on Office 365.


Your error looks something like this:

It looks like you are either not an Office 365 user, or your Office 365 account is hosted on a server that we don't support just yet. We are working to support a wider range of accounts in the future.

Bummer! This means that we have detected that you don't have a multi-tenant Office 365 mailbox, and unfortunately as of right now, FindTime only supports those mailboxes. But wait, there's a solution! Talk to your tenant administrator or IT administrator about moving your mailbox to Office 365.

You receive a sign in error that we can't access your mailbox.


Your error looks something like this:

We are unable to connect to your mailbox either due to the access grant expiration or due to conditional multifactor authorization requirements. Please Try again. Hint: Try both on and off corpnet.

If the issue is not resolved after a retry, you may be running into an error caused by your ADFS configuration. Refer to this link for more information and possible solutions.

You may want to try signing in while outside your corporate network. After you have signed in once, you should be able to access the app on your network.

You receive a blank screen or ADFS error message.


When attempting to sign in or link, after providing your credentials, you may be sent to a blank page or shown an error page similar to this:



In this event, you are likely running into an issue caused by your ADFS configuration.  Refer to this link for more information and possible solutions.

You may want to try signing in while outside your corporate network. After you have signed in once, you should be able to access the app on your network.  

You receive a sign in error that asks you to contact us.


Your error looks something like this:

Please try again. If the problem persists, take a look at our troubleshooting information or contact us.

Your error may also give you an ID and look like this:

Please try again. If the problem persists, take a look at our troubleshooting information or contact us and provide us with this ID: [your ID goes here]

First, please try again, to rule out the chance that this error may be a one-off problem. If the problem continues to happen, email us. If your error gives you an ID, please send that in your email as well and we will get right on it!

As an aside, the following errors are not sign in errors per se, but they look very similar to the ones above so we're mentioning them here as well:

Please try again. If the problem persists, take a look at our UserVoice forum or contact us and provide us with this error message: [your error message goes here]

Please try again. If the problem persists, take a look at our UserVoice forum or contact us.

In those cases, once again please try again, and if that fails, email us and give us the error message if one is displayed.  

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